Frequently asked questions

1. What kind of items can I find at Wild-Wear?

At Wild-Wear, you can expect a diverse selection of motorcycle clothing, helmets, and accessories from top brands. We also offer streetwear and lifestyle items related to motorcycling.

2. How do I place an order at Wild-Wear?

Select your desired items in our online shop and use our secure and diverse payment options for your purchase.

3. How quickly does Wild-Wear ship my order?

All products shown in the shop are immediately available from stock and will be shipped on the same or next working day. Within Germany, delivery usually takes 1-3 working days.

4. What are the costs for shipping my order?

For shipments within Germany, we charge a flat rate of €5.99 for shipping. Shipping costs for other countries may vary. Items with free shipping (only within Germany) are specially marked in the shop.

5. How can I return or exchange an item at Wild-Wear?

Take advantage of our 30-day return policy. For an exchange, please return the item and order the desired size or color anew in our shop.

6. Does Wild-Wear cover the return shipping costs?

Yes! For returns within Germany, you can use the free DHL return label included with your order.

7. Who do I contact with questions about Wild-Wear's service?

Our customer service is available via email at info@wild-wear.de or through our contact form and will usually respond no later than the next working day.

8. My package arrived damaged. What should I do?

Please inform our customer service immediately at info@wild-wear.de if your delivery arrives damaged. We will then take care of the next steps.

9. The delivered item is defective or soiled. What should I do?

Upon receipt of a defective or soiled item, please contact our customer service immediately at info@wild-wear.de. We will address the issue promptly and seek a solution that is comfortable for you.

10. What warranty does Wild-Wear offer on the products offered?

The products offered in the shop are covered by a statutory warranty of two years.

11. Can I track the shipping of my order at Wild-Wear?

Yes, after shipping your order, you will receive a DHL tracking number with which you can track the delivery status online.

12. Does Wild-Wear offer payment by cash on delivery?

We do not offer cash on delivery payment option to avoid high fees, instead, we offer a variety of other payment methods.

13. Does Wild-Wear offer express shipping?

We do not offer express shipping as our standard delivery times are already very fast.

14. Through which service provider does shipping occur at Wild-Wear?

All orders at Wild-Wear are shipped quickly and reliably with DHL.